We provide a range of services, including customs clearance, warehousing, and transportation & distribution of cargo throughout Saudi Arabia.
We offer low-cost pricing with outstanding service. Please let us know your specific requirements and we would be happy to provide customised pricing.
Yes, we keep our customers updated about their shipments on a daily or as-needed basis.
Delivery times vary. You can track your cargo and get a stipulated time frame for delivery from our customer service department for a particular shipment.
Fare calculations are complex and depend on several factors, including weight, dimension and level of urgency.
We provide cost-effective services for companies of any size as well as individuals.
Yes, if it is ready at the same time and will be delivered to the same location.
We start our operation as soon as your cargo is ready for delivery, but exact timing will depend on city entry restrictions and transit time.
We pride ourselves on providing timely, cost-effective deliveries. If you are not satisfied with our service at any time, you are welcome to call our customer service team, and they will be happy to investigate.
LCL and air cargo shipment rates system are based on the cubic metre or gross weight, whichever is greater.
To file a claim in the rare event of undelivered or damaged goods, please contact us within 14 days of the shipment date. We can provide a damaged/missing items report for our customers to present to their insurance company.
Yes, we transport and offload deliveries if prearranged by the customer.
Additional handling charge applied if the customer is not ready to receive the shipment and wants to avoid port demurrage charges. They also charged if the delivery location changed after three hours of giving the driver job delivery order.
We do not provide separate insurance for managed goods. All consignments handled at the owner’s risk.
Yes, please contact our customer service team, and they will be happy to help with this.
You can download a customs clearance authorization form from our website or contact customer service for a copy. An authorised person must complete and sign the form, and it must then be stamped and approved by the Chamber of Commerce, along with any other necessary documents.
Yes. With stock arriving from every corner of the globe, it is quite normal for products to require changes for compliance in other countries. From changing pricing labels to complete repackaging, Wasl Group can provide these value-added services.
It is always a good idea to provide as much information as you can. Ideally, we need to know:
We have several options for payment. To become an account customer, you must have already traded with us several times in the past. The payment options we offer prior to opening an account are: